Data should be pulled for the SM module.
Guest
| Company | Premier Mechanical |
| Job Title / Role | VP |
| I need it... | 1 month |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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The highest priority is work order and customer cost/revenue/profit visibility, but having technician utilization alongside those metrics would really round out the picture of overall performance. It would help us measure how efficiently technicians are performing and where there may be opportunities to improve scheduling or productivity.
This is on our roadmap (we plan to have all functional areas of Vista included in Analytics datasets). What is your highest priority for things to report on in SM? Is it work order and customer cost/revenue/profit?